Help centre

Browse an experience, pick your date and travellers, and pay securely on NepTrail. We accept eSewa, Khalti, Fonepay, connectIPS and cards through Nepal’s bank payment gateway. Prices are all-in — no hidden booking fees.

Your booking is confirmed once payment succeeds, and you’ll get a reference you can find any time under Trips.

Most experiences offer free cancellation up to 24 hours before the start time — the exact policy is shown on every listing before you book. When an experience qualifies, cancelling in time is refunded in full to your original payment method.

Need to cancel or change a trip? Open it under Trips, or message us and we’ll help.

NepTrail doesn’t sell travel insurance. For treks and adventure activities especially, we strongly recommend arranging your own cover — including medical evacuation where relevant — before you travel.

Every organization on NepTrail is checked in person before it can list. You can read more about how verification works on our About page. Keeping chat, booking and payment on NepTrail is what lets us stand behind your trip — if something isn’t right, we can see the full picture and step in.

Are the prices in USD or NPR? Prices are shown in USD and charged in Nepali rupees at checkout via the local gateway.

Do I need to book far in advance? Popular treks in peak season fill up — book early for the best dates. Many day experiences can be booked close to the day.

Can I message the organization before booking? Yes — use the message button on any listing. Keep the conversation on NepTrail so your booking stays protected.

The fastest way to reach us is WhatsApp — our team replies during business hours in Nepal (NPT).

Chat with NepTrail support on WhatsApp →

To report a concern about a listing, an organization or a conversation, message us with the details and we’ll look into it right away.